Thanks to you our amazing Breakfree-ers for being so patient and supportive during what has been a challenging time for us all. Things may temporarily be on hold, and it’s been crucial that we all have stayed at home, but we now all need something to look forward to and for us, there is nothing better than having a holiday to countdown to! You can book your next Breakfree holiday with complete confidence with our Refund, Cancellation Guarantees, Cleanliness and Safety Promise.
Breakfree with Confidence Guarantee
If we or the accommodation provider cancel your booking, or if you cancel your booking because UK government public health measures mean that it is unlawful to travel to or make use of the accommodation you booked, you will be able to choose one of the three options below. The Breakfree with Confidence Guarantee is included as standard on all 2021 breaks.
✓ Full refund
On Breakfree non-promotions bookings we will refund you the full amount you have paid for your booking. For newspaper promotions, we will refund the full accommodation cost paid to Breakfree Holidays. For money you have paid to your park operator, any refund due would come from them directly. Please note there is a non-refundable booking fee of £3.
✓ Transfer to a later date or a different resort or accommodation
Subject to availability and accommodation provider, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new accommodation is higher than your original booking, then you’ll need to pay the difference.
✓ Choose an e-voucher to rebook your holiday online
Where applicable, you can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking. For full terms of the three available options and when they apply, see booking conditions.
Even more reasons to Breakfree with Confidence…
Cleanliness and Safety Charter
✓ Extra cleaning and safer check-ins
All our accommodation providers have adapted their cleaning protocols and realise the importance of social distancing during check-in and throughout your stay.
✓ Secluded and self-contained
Many accommodations are in rural locations, away from busy towns and cities. Most accommodations are self-contained and in wide open spaces, making social distancing easier. Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements.
Cleanliness and Safety Promise
All our accommodation providers adhere to follow the following cleanliness and safety principles:
– Cleaned and sanitised: Using effective disinfectant for all surfaces and high touch areas.
– Managing and reporting cases: Government guidelines followed to report and manage any potential or confirmed infection cases.
– Safer check-in: The use of key safes through to distanced check-ins and protective screens (where appropriate) for high footfall areas such as park/resort receptions.
– Safer check-out: New ways to check you out, from providing a drop box for your keys on check-out or allowing you to leave them in the accommodation at the end of stay.
– Hygiene: Where facilities are shared, making hand sanitisation stations available at the entrances of such facilities or for key areas and/or protective screens for high footfall areas.
– Social distancing: For shared facilities and areas where a lot of guests could be present at one time, signage on site and markers on the floor requiring guests to follow government guidelines with respect to social distancing whilst on holiday.
– Adapting facilities: Putting in place appropriate queuing or one way systems.
Partner Price Promise
In the unlikely event that a Breakfree holiday is more expensive than booking directly with one of our Operator Partners, and subject to the holiday being exactly the same accommodation, date and location, we will refund the difference to match the price.
– The Operator Partner’s holiday must be on the same dates / same duration / same accommodation grade.
– The Operator Partner’s holiday must be available at the time of match.
– The competitors price must be publicly advertised online and cannot include any membership/personal discounts.
– We cannot match promotional offers, for example holidays that are available via a token collect.
– The Price Promise excludes the BreakFree booking fee.
– We will match within 72 hours of receipt of purchase.
Bookings with Breakfree via a Newspaper Promotion
All of the above points apply plus the following:
– Our Price promise applies to promotional bookings where 4 people share an equivalent grade holiday home and pay for service and entertainment/clubroom charges.
– It excludes bookings where optional extras have been purchased such as bed linen, half board, upgraded or different category accommodation, or bookings where 5 or more people share a holiday home.
II. Customers’ monies for the payment of their promotional holidays will be held in a Trust Account and will only be passed to the Operator on completion of the holiday. This ensures complete financial protection for the customer. For non- promotional holidays, customers will pay a deposit and then final balance within 8 weeks of the holiday start date in the normal way and as set out in our Ts and Cs on the Breakfree website. If the start date of your Holiday is less than 8 weeks away from the date on which you make the Booking, the full Holiday cost is payable.
We hope you found this information helpful, for more information on some of our specific partner guarantees please check out the following information:
Most park operators are reopening their parks to guests in January but obviously with restrictions in place to ensure compliance with government advice relating to the Coronavirus situation. In this blog post, we will share with you what some of our partners are planning to do in these uncertain times to ensure their guests have the best possible holiday experience. The partners we will be mentioning below are Haven, Parkdean Resorts, Park Holidays UK, Le Boat, Sykes Cottages and Warner Leisure Hotels.
Haven Promise Guarantee
Haven have made significant changes to ensure you can get away safely with your family this 2021. With the Haven Promise Guarantee they have got you covered. And you don’t need to do a thing – it’s part of every booking!
With the no quibble refunds policy, to bookings that include lots of flexibility and super high cleaning standards, Haven have made sure nothing can get in the way of your holiday booking. So, although things are tough right now, you can book your next great escape without a worry, in the safe knowledge that with Haven’s Promise Guarantee you are covered.
But don’t just take our word for it, Money Saving Supermarket have recently ranked Haven 3rd Best Travel Company for overall experience in their Covid refunds survey. So, don’t hesitate to book your squeaky-clean getaway with them today.
No Quibble Refund
This No Quibble Refund policy really does mean what it suggests. Whatever the reason whether you are self-isolating, unsure or new government restrictions have been put in place, you will be offered a refund with ease. Thanks to Haven’s Coronavirus Book with Confidence Guarantee.
For any more information on the policy’s outlined above, view the full breakdown of all the terms and conditions here: https://www.haven.com/coronavirus-guarantee
Park Holidays UK Money Back Guarantee
Park Holidays UK will also be opening their doors to guests this 2021 and you can Book with Confidence, as not only is their holiday offering in compliance with Coronavirus restrictions, but they have also taken the worry out of booking with their Money Back Guarantee.
You can book a break safe in the knowledge that if restrictions are extended you can transfer your holiday to another date with no admin fees or request a full refund.
So, whatever happens in the coming weeks or months, you can book with confidence knowing Park Holidays UK have you covered.
Money Back Guarantee – If their parks are closed due to government restrictions, you have a choice:
– Move your holiday to another date with no admin charge.
– Put your plans on hold until you have decided on a new date.
– Cancel your holiday and request a refund of all money paid.
For full terms and conditions on all these guarantees click here: https://www.parkholidays.com/about-us/book-with-confidence.
The Parkdean Resorts Promise
You can still book a Parkdean Resorts holiday with confidence as they have put in place a number of guarantees to ensure you can book your next holiday with peace of mind.
Peace of mind
If your park has to close due to government advice when you’re due to be on holiday with them, you’ll get a no-quibble 100% refund or a voucher for a future holiday, which will be equal to the amount you have paid towards your current booking, plus up to an additional 20%.
If you are a critical worker or required to self-isolate and coronavirus changes your plans meaning you can’t travel to their parks, you can change who travels free of charge, or you can move your booking to another time, simply paying the difference if the cost of the new holiday is higher than your original holiday.
Due to these unprecedented circumstances, Parkdean Resorts know things may be difficult right now and they want to do more to help. That’s why they have extended balance due dates from 10 weeks to 4 weeks prior to arrivals between the 15th March and 29th April 2021.
View the full terms and conditions of these guarantees here: www.parkdeanresorts.co.uk/why-book-with-us/our-promise/
Le Boats Go Boating with Confidence Policy
Le boat’s new ‘Go Boating with Confidence Policy’ helps to provide all the reassurances you will need to book a safe and flexible holiday today. No matter what these current times throw your way.
Cash Refund Guarantee
For ALL new and existing bookings (and re-bookings) made by the 28th February 2021.
You can accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip before you depart, due to any of the Covid-19 related reasons outlined in the link below.
For all new and existing bookings (and re-bookings) made by 28th February 2021.
Should you wish to make a change to your booking, up to 14 days before your departure, Le boat won’t charge you an amendment fee. You can also amend within 14 days of departure, free of charge, if one of the Covid-related reasons applies found on the link below. And for even more flexibility, you can transfer the booking to another person if you wish.
Covid Safety Charter
Le boat takes the safety of their customers and colleagues very seriously and have carefully reviewed and adapted the procedures at their bases to enhance all cleaning protocols and to ensure they can operate in accordance with social distancing and safety guidelines.
Not only do Le Boat have over 50 years’ of boat charter experience with more boats and bases than any other company, they are also part of Travelopia, the world’s largest collection of specialist travel brands. This makes them one of the most financially stable boat charter companies in the world.
View Le Boats full ‘Go Boating with Confidence’ policy’s terms and conditions here.
Sykes Cottages Promise
During these times Sykes Cottages want to ensure that your booking goes as smoothly as possible. So, if you’re worried about your holiday due to local or regional restrictions they will do their best to either rearrange the booking and make sure there are no amendment fees or allow you to receive a full cash refund whichever you prefer. Providing that your booking falls within the dates stated below.
England: If you live in England or your booking is for a property in England before 12th April 2021, you may not be able to travel due to the national lockdown.
Wales: If you live in Wales or your booking is for a property in Wales, before 13th March 2021 you may not be able to travel due to the national lockdown.
Scotland: If you live in Scotland or your booking is for a property in Scotland before 1st March 2021, you may not be able to travel due to the national lockdown.
Northern Ireland: If you live in Northern Ireland, or your booking is for a property in Northern Ireland, and your booking is due to start before 2nd April 2021, you may be affected by the restrictions in Northern Ireland.
Republic of Ireland: If you live in the Republic of Ireland, or your booking is for a property in the Republic of Ireland, and your booking is due to start before 6th March 2021, you may be affected by the restrictions in the Republic of Ireland.
However if your Sykes Cottages booking is due to start on or after the dates above and you have reason to believe your booking will still be affected, you can find all the latest updates on this issue here.
Warner Leisure Hotels Coronavirus Guarantee
The situation with COVID-19 (Coronavirus) has been fast-moving, but Warner Leisure Hotels have continued to adapt their plans. The UK Government recently announced further updates and as a result all their hotels are currently closed until 14 March 2021.
However, they plan to be back with a bang in summer with so much to look forward to! From British entertainment legends, outdoor theatres, Proms in the Park, movies by moonlight and wellness retreats to brand-new music festivals, refurbished bars and restaurants with fresh ways to explore some of the nation’s most beautiful regions – Warner Leisure’s hotels will be the place to be this summer.
No Quibble Money Back Guarantee
Warner Leisure’s free Coronavirus Guarantee gives you the freedom to book now and be confident that you will receive a full refund, swap dates or change hotels if anything coronavirus-related upsets travel plans. With their honest and transparent guest service, you can’t go wrong.
For the full terms and conditions of Warner Leisure Hotels Coronavirus guarantee click here.
Breakfree with Confidence Today…
The average UK holidaymaker takes at least two holidays a year, so that means if you haven’t been away already this year, you can book twice as many for later in the year! There will no doubt be a huge demand for UK holidays when travel restrictions are fully lifted, so beat the rush and book your first escape since lockdown at one of our fantastic coastal or country locations! We have thousands of UK holidays available at super low prices from all your favourite brands including; Haven, Parkdean Resorts, Park Holidays UK, Le Boat, Sykes Cottages and Warner Leisure Hotels.
We hope you found this information helpful, we are still receiving a high amount of enquiries right now regarding existing bookings, but rest-assured we are working around the clock to respond to them all as quickly as possible.
P.s keep sharing your holiday memories with us on social media, the only thing we love more than going on holidays is daydreaming about them, and if you get your holiday booked make sure you include #iwanttobreakfree for a shout out!