Frequently Asked Questions
When can I go on holiday?
There is a selection of spring, late summer and autumn 2019 dates included in this promotion. Not all locations are available on all dates. The accommodation price varies depending on the type of unit you select and your chosen holiday start date. All dates and parks are subject to promotional availability.
How much do the holidays cost?
Accommodation prices start from:
Comfort accommodation costs from £10pp (minimum charge £40)
Comfort Plus accommodation costs from £15pp (minimum charge £60)
Comfort Extra Wide accommodation costs from £20.50pp (minimum charge £82)
Premier Plus* accommodation costs from £33.50pp (minimum charge £134)
* Premier Plus accommodation includes linen with beds made up on arrival.
The following extra charges will be made on selected dates and at selected park. Please see the individual park pages for full details.
A peak date supplement of up to £6 per person, per break.
A service charge covering the cost of cleaning, gas and electricity.
An optional Entertainment Pass for access to the park's facilities.
There is an extra charge for dogs.
When is the closing date for the promotion?
Online and postal booking will close at midnight on Thursday, 28 February 2019. Postal applications must be received by this date.
Are there any additional charges?
On selected dates some parks will charge a peak supplement of up to £6 per person, per break. For details of these charges, please refer to individual park pages.
All UK holiday parks will make additional charges for services and entertainment.
Service charges cover the cost of pre-arrival cleaning and the preparation of your UK holiday home and include the cost of gas and electricity.
Most UK parks also offer entertainment programmes and charge for Entertainment and Clubroom Passes. Purchase of these is optional. Please note that Entertainment passes may be required for access to facilities such as swimming pools, bars, restaurants etc. on selected parks. These charges will be invoiced to you directly from your holiday park and they are payable after you receive your holiday confirmation. These charges vary between parks & may be free on some dates. Please see the link on the homepage for a full list of free dates. Please note that some facilities may be seasonal and therefore not open during your holiday. The Entertainment pass does not cover extra-charge activities such as fishing, sports coaching, rock climbing, etc. If in doubt, please contact the park for details.
Some parks may also charge an additional refundable cleaning/damage waiver deposit. This charge, if applicable, will be invoiced to you directly from your holiday park and is payable after you receive your holiday confirmation
How many bedrooms will I get in my accommodation?
Your accommodation will be allocated by the park based on the size of your party. Details will be sent to you within 21 days of your booking.
Is there a booking fee?
There is an online fee of £3.00 per booking.
When will I receive confirmation of my booking?
If you book online, confirmation of your holiday will be e-mailed to you immediately. UK holiday parks will also send confirmation by post within 21 days. Please note that for some UK parks you will also have the option to pay service and entertainment pass charges online at the time of booking. Alternatively, these charges will be invoiced to you directly from your holiday park and they are payable after you receive your holiday confirmation. If you book by post, the park will send confirmation of your holiday and this may take up to 21 days.
Where can I find my booking reference number?
Your BreakFree Holidays unique booking reference can be found on the confirmation we send to you. This should be quoted on all correspondence or if you wish to speak to us about your holiday.
Can I download a postal booking form?
Yes, you can download and book using a postal booking form, however you won't then benefit from an instant confirmation of your booking. If you'd still like to go ahead, click here to download the postal booking form.
What address do I send my postal booking form to?
The address is:
PO Box 29, Colchester,CO2 8GZ.
Who do I make my cheque payable to?
Please make your cheque payable to: BreakFree Holidays Ltd.
What happens if my postal application is unsuccessful?
If we are unable to find you a holiday based on your selections, we will write to you to see if we can find you an alternative. If we still cannot find anything suitable, you original application and your payment will be returned to you.
How do I contact you if I have a query regarding my booking?
You can call us:
0344 543 9775
(Lines are open Monday to Friday, 9am to 5pm. Calls to 03 numbers are charged at the same rate as dialling a local or national number. If your fixed line or mobile service has inclusive minutes to local or national (01/02) numbers, then calls to 03 numbers are counted as part of this inclusive call volume.)
You can e-mail us:
Or you can write to us:
IMEX 575-599 Maxted Road
What are the terms and conditions relating to this offer?
It is important that you read the promotional terms and conditions carefully before booking your break. Your online booking or postal application is your confirmation of your acceptance of the terms and conditions. No amendments can be made by you after your holiday has been confirmed online or received by post. No refunds can be made in the event of cancellation, by you, after the holiday confirmation has been issued to you, in accordance with your application, unless the reason for cancellation is default by the park operator. The terms and conditions are available via the home page.
Do you offer holiday insurance?
Yes. You can choose to take out our optional holiday insurance which is priced at £14.00 per booking for UK breaks booked online only. Insurance can no longer be booked with postal applications. BreakFree Holidays Limited is an appointed representative of Global Travel Insurance Services Ltd which is authorized and regulated by the Financial Conduct Authority. You can see full details of our policy during the booking process.
I need an adapted access caravan – what should I do?
Adapted access caravans are available on most parks to suit people with disabilities - please call us before you book to discuss your individual requirements on 0800 138 3241.
Are pets welcome?
Yes, pets can now be booked as part of this promotion. To bring a dog, please book a pet friendly caravan and then choose 1 or 2 pets. There is an additional charge for each pet, which varies by park. Please note that there are restrictions on which breeds can be accepted. If you have any questions, please contact your preferred park to check.
Away Resorts pet friendly units
All units at Away Resorts' holiday parks are pet friendly, but you can still book even if you are not bring a pet. If you are concerned about allergies, please make your booking and then contact the park directly to discuss your requirements.
Do we have to take 4 people?
All prices are based on a minimum of four people booking. Fewer than 4 people can book a holiday as long as the 4-person minimum holiday price is paid.
How much is it to upgrade my holiday home? Can this be done at time of booking?
Book online and you can see all accommodation types listed by price and book the one you want. Otherwise, please contact your park direct after you have received the booking confirmation from your holiday park. Details of your park will be included with your confirmation.
Do you overbook holidays?
When you book online your reservation is made directly on our system and we can confirm your booking immediately. When you book by post we have to process your application manually and so this delay means a park that was available may be sold out.
Do bookings run Sat to Sat or can customers pick their own dates?
UK holidays run from Monday to Friday (4 nights) or from Friday to Monday (3 nights). Multiple breaks can be booked to make a longer holiday. Please note that with multiple bookings you may be required to change caravans during your stay and we would advise you to call your chosen holiday park to discuss this with them.
How can I search for UK parks with free entertainment passes?
Please check your chosen holiday park for details of optional entertainment pass charges. You can see all UK breaks with free entertainment passes and no service charge via the link on the home page.
Pay No Extras dates
Most parks will charge extra for service charges and entertainments passes. These charges will be shown to you before you book. There are free dates available – see the link on the home page for details.