1.1. BreakFree Holidays is the trading name of BreakFree Holidays Ltd. The company is registered in England with Registered Number 05753643 and the Registered Address is 42 Phoenix Court, Hawkins Road, Colchester, CO2 8JY (We, Us).
1.2. BreakFree Holidays acts as agent for the owner of the Park or Property (Park Owner/Operator) in booking holiday rental accommodation for you (your Booking). The rental arrangements, including marketing, booking and administration services are made by Us on behalf of the Park Owner/Operator.
2.1. The contract for renting accommodation at the selected park on the selected dates (Holiday) is between You and the Park Owner/Operator and it incorporates and is subject to these Booking Conditions and those of the Park Owner/Operator.
2.2. Once You have completed the online booking process, We will issue a booking confirmation to you via email (Confirmation). At this point the Contract comes into effect and will be legally binding. You should check this acknowledgement carefully and notify Us immediately in case of any discrepancy or mistake. We and the Park Owner/Operator reserve the right to decline any Booking at our discretion.
3.1. BreakFree Holidays are available to book online.
3.2. Adapted access accommodation is available on most parks to suit people with disabilities. Please call Us on 0800 138 3241 before you book to discuss your individual requirements.
3.3. For help contact Us by telephone on 0344 84 84 534. We believe that you should be treated with courtesy and respect by BreakFree Holidays and its staff. We also believe our staff have the same rights and we expect you to treat them with courtesy and respect too. Unreasonable behaviour is behaviour or language (whether verbal or written) that may cause staff to feel intimidated, threatened or abused. We therefore reserve the right to decline any Booking.
4.1. When you make a Booking, if the start date of your Holiday is more than 10 weeks away, a non-refundable deposit of £25 per short break, £50 per week is payable or £99 for European breaks(Deposit). The balance of the Holiday cost is payable 10 weeks before the start of the Holiday (the Due Date).
4.2. The Due Date will be set out in the Confirmation. Non-payment of the final balance by the Due Date may be treated as a cancellation (see Cancellation below).
4.3. If the start date of your Holiday is less than 10 weeks away from the date on which you make the Booking, the full Holiday cost is payable immediately.
4.4. You may pay by credit card or debit card or use your Paypal account. Payment by cheque is only accepted for postal applications on newspaper promotions.
4.5. VAT is charged at the applicable rate at the time of booking and is included in the price of your Holiday. You agree we may increase or decrease the price to reflect a change in the VAT rate.
5.1. Holidays are either per week (7 nights) starting Friday, Saturday or Monday or per Short Break (Monday, 4 nights or Friday, 3 nights, or Friday/Saturday for a 2-night break). Accommodation is usually available from 4pm on the arrival date and you must vacate the accommodation by 10am on the day of departure.
6.1. Once a Booking has been made, it can only be changed by treating the Booking as a cancellation or as set out in clause 6.2 below.
6.2. Exceptionally, holiday dates may be changed at the same Park, subject to availability and Operator agreement, but an administration charge of £20 (+VAT) will be made.
6.3. Where we have made an obvious error (such as incorrect pricing) we will contact you and you can either agree to amend the Booking and pay any additional charges necessary, or you can cancel your booking without charge and we will refund any money you have paid.
7.1. If you wish to cancel a confirmed Booking for any reason, You must notify BreakFree Holidays at email@example.com as soon as possible.
7.2. If you cancel a Booking, a cancellation charge is payable depending on the number of days before the Holiday Start date we receive notice of your cancellation (Cancellation Charge). The Cancellation Charge is calculated as follows:
For UK Holidays
For European Holidays
7.3. We may have to cancel a Booking due to the unavailability of key personnel or key facilities without which the Holiday cannot be provided to You. If this happens:
7.4. We may cancel the Booking at any time with immediate effect if:
7.5. We strongly recommend that You consider purchasing cancellation insurance to cover your Holiday.
8.1. You must be over 18 to book a BreakFree Holiday. The number of people staying in the selected accommodation set out in the Park Owner/Operator’s Acceptance (the Accommodation) must not exceed the maximum number stipulated on Our website for that type of accommodation.
8.2. We want all our customers to have an enjoyable holiday and you must be responsible for your actions and those in your party. You agree when on the Park you will not be involved in any activity or behave in such a way as to cause a nuisance or annoyance to neighbours and other holidaymakers on the Park.
8.3. You and your party members will comply with any reasonable regulations relating to the Park or Property issued by local Park management.
8.4. You must take reasonable care of the Accommodation and take precautions for your own safety.
8.5. If either You, or any of Your party members causes damage to the Park or Accommodation and/or its contents, You agree to pay upon written demand, any reasonable costs incurred in making good any such loss or damage.
8.6. On departure, You must ensure that the Accommodation is left in the same condition and repair as found on your arrival. You may be charged for the reasonable costs of any additional cleaning if this is considered necessary.
9.1. Holidays booked via BreakFree Holidays are subject to the terms and conditions of the Park Owner/Operator.
9.2. All holidays booked via BreakFree Holidays are family holidays. As a result, some Park Owner/Operators do not accept large group bookings under the age of 25. Please ask us for more information.
10.1. Dogs are welcome at some Parks at an extra charge. They must be kept under control. You should check the Park or Property details at the time of making the Booking as operators reserve the right to refuse entry to any dog that is considered a dangerous dog breed. This may vary by Park/Operator.
11.1. If You have any cause for complaint during your stay in the Park or Property, You should notify the local Park management during your stay on the Park/Property. They will use their reasonable endeavours to resolve any issues.
11.2. If your complaint persists and the local Park management is unable to resolve your complaint, please contact Us as soon as practicable and describe the nature of the complaint. We will use Our reasonable endeavours to resolve any complaints.
11.3. Any complaints You wish to make after your holiday has ended should be made in writing and sent to BreakFree Holidays within 7 days of completing your holiday. Please provide Us with as much detail as possible so that we may attempt to resolve the matter.
12.1. We act as agent on behalf of the Park Owner/Operator and are not liable to You or any of your party in any way whatsoever, including but not limited to any liability for any accident, damage, loss, injury, expense or inconvenience whether to person or property which You may suffer arising out of any acts or omissions by the Park Owner/Operator or howsoever arising. Furthermore, the Park Owner/Operator and BreakFree Holidays accept no liability for loss or damage to Your possessions on the Operator’s Property or land.
12.2. All warranties, conditions or other terms implied by statute or common law are to the fullest extent permitted by law, excluded from the contract.
12.3. BreakFree Holidays and the Park Owner/Operator limits its liability in respect of your Booking and any alleged breach of contract, or claim at common law or otherwise, to the total cost of your Holiday.
12.4. Nothing in these Booking Conditions excludes or limits the liability of the Park Owner/Operator or BreakFree Holidays for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law.
12.5. We and the Park Owner/Operator will not be liable for any events outside of our reasonable control including, but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
13.1. To process your Booking we need to collect certain information from you. We take full responsibility for ensuring the security of this information. For the purposes of the General Data Protection Regulation 2018, the Owner/Operator and BreakFree Holidays are Joint Data Controllers of all personal data provided to Us by You.
13.2. We will hold your personal data and may need to pass this data on to third parties and organisations who need to know them so that the Booking can be provided.
13.3. We will store and process your personal data for future marketing purposes to send you for example, details of relevant promotions, or offers. All details, with the exception of credit/debit card data, given to Us at any time will be kept but only names, contact details and the Booking preferences will be used for marketing purposes. If you do not wish to hear from us by email in future, you can unsubscribe at the end of any marketing email or alternatively please contact us via email or phone to arrange this. Please note: if you do unsubscribe from promotional email newsletters, you will still receive essential email communications specifically relating to your account or any booking you have with us.
14.1. Our social media pages, (Facebook, Twitter, Instagram and others), are open to comments from all of our customers and we welcome your feedback, pictures and videos.
14.2. We will remove, without notification, any posts or comments that we deem to be inaccurate, offensive or inappropriate – this can include comments posted en masse, comments that are not relevant to the post, use of profanities, personal insults and text entirely in capitals.
14.3. If we receive a complaint through our monitored social media channels, we will handle the complaint through our standard procedure and will contact you directly to progress further. For your privacy, we will never comment on individual bookings through a public forum.
14.4.1. These terms and conditions apply to all competitions (unless and to the extent that) the competition states otherwise.
14.4.2. The winner is responsible for ensuring they are able to accept the prize as set out and in accordance with these terms and conditions, in the event they are unable to do so then BreakFree Holidays reserves the right to redraw the prize.
14.4.3. Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for Internet access.
14.4.4. An eligible entrant must be an individual, must enter on their own behalf, and must submit an entry in the form requested by BreakFree Holidays.
14.4.5. By entering, all eligible entrants agree to abide by each and all these terms and conditions. Misrepresentative or fraudulent entries will invalidate an entry. Where a competition involves a voting process: offering or receiving any incentive for voting is not permitted and will invalidate the vote, and may disqualify the recipient of the vote. BreakFree Holidays reserves the right, with or without cause, to exclude entrants and withhold prizes for violating any of these terms and conditions. BreakFree Holidays reserves the right to amend these terms and conditions. Any amendments will be published on the Website.
14.4.6. BreakFree Holidays reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize.
14.4.7. There is no cash or other alternative to the prize stated and the prize is not transferable and no part or parts of the prize may be substituted for other benefits, items or additions.
14.4.8. Winners may be required to submit valid identification before receiving their prize.
14.4.9. BreakFree Holidays will not be liable for technical, hardware, or software failures of any kind or lost or unavailable network connections that may limit or prohibit an eligible entrant's ability to participate in the competition. BreakFree Holidays will not be liable for any loss or damage arising out of the winner’s (or their guest’s) enjoyment of the prize.
14.4.10. By entering, any subsequent prize winners agree to allow the free use of their names, photographs and general locations for publicity and BreakFree Holidays purposes during this and future promotions by BreakFree Holidays.
14.4.11. BreakFree Holidays reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, in our sole discretion, a competition is not capable of being conducted as specified. BreakFree Holidays reserves the right to substitute a prize of equal value in the event that circumstances beyond their control make this unavoidable.
14.6.1. Summary – 10 day competition. 1x £20 Love2Shop voucher to be won every day for 9 days between 16.12.19 – 24.12.19, on the final day 25.12.19 the prize will be a £250 voucher towards a Haven holiday in 2020.
14.6.2. Eligibility - Entrants must not be employed by, or in the immediate family of a person who is employed by, a member of BreakFree Holidays or any other company associated with the prize draw. Entrants must be 18 years old or over.
14.6.3. How to enter – A question will be posted on our official Facebook page (https://www.facebook.com/breakfreeholidays/), Instagram (https://www.instagram.com/breakfreeholidaysofficial/) and Twitter (https://twitter.com/home?lang=en-gb) every day between 16.12.19 – 25.12.19 at 9am. Entrants must enter by commenting their answer below the original post and sharing on Facebook and/or commenting and liking on Instagram and/or commenting and retweeting on Twitter. Entrants must enter before midnight of that day. One entry per person is permitted. Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for Internet access. Personal information provided by you in submitting your competition entry will be held and used only by the Promoter or its agents and suppliers to administer the competition.
14.6.4. The Draw - One winner will be chosen at random every day and announced in the next question. The winner will be contacted by direct message on social media and asked for postal address for prize despatch.
14.6.5. The prize – 9 winners will receive a Love2Shop voucher for the sum of £20 via postal delivery. On the 25.12.19 the winners prize will be £250 voucher towards a Haven holiday. The prize is non- exchangeable, and no cash or alternative is offered. BreakFree Holidays reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond their control make it necessary to do so. Winners can expect to receive their prize within 28 working days of being notified.
14.6.6. The Prize - £250 voucher toward a haven Holiday in 2020
The prize of a holiday gift voucher worth £250 can be used against any new 2020 Haven holiday booking. If the holiday costs more than the voucher is worth, the booker must pay the difference. The winner is restricted to one prize holiday, which must be booked by 30 January 2020. The voucher cannot be used in conjunction with any other offer or third-party promotion. And can only be booked via the Haven Partnership Admin team on 01442 942220, not online or via a travel agent. Holidays are subject to availability and full Haven terms and conditions apply. The prize cannot be exchanged, transferred, refunded or re-sold. There is no cash substitute and the prize is non-transferable. The Winner will be notified by email with the supplied email address given to BreakFree at time of competition entry. Winners agree to participate in any reasonable publicity required by the Promoter.
14.6.7 Administrative – BreakFree Holidays accepts no responsibility for prizes that are lost, mislaid, or damaged, regardless of cause, including, for example, as a result of any postal failure. The winner will be notified by email using the details provided. The winner will be notified within 15 working days of the end of month close. The winner must respond to the original winning email with their preferred postal address for prize delivery. If BreakFree Holidays do not receive contact from the winner within 28 days of sending the winning email, the prize will be redrawn, and a new winner selected and contacted. BreakFree Holidays decision regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. Participants accept and agree to be bound by these terms and conditions upon entry. BreakFree Holidays reserves the right to refuse entry or refuse to award the prize to anyone where these or our standard terms and conditions have been breached. BreakFree Holidays reserves the right to hold void, cancel, suspend or amend the prize draw where it becomes necessary to do so. BreakFree Holidays may either publish or make available on request the surname and county of the prize winner in order to satisfactorily demonstrate that a prize has been won within 21 days of the winner being chosen, either to other entrants and/or a relevant regulatory body. The winner may be asked to participate in publicity related to the prize draw which may include publication of their name and photograph in any media. The Promoter of the prize draw is BreakFree Holidays, 42 Phoenix Court, Hawkins Road, Colchester, Essex, CO2 8JY
For Holidays in Europe these additional terms and conditions apply:
15.1. One member of each party must be 21 or over.
15.2. Dogs are welcome at some Parks at an extra charge. You will need to contact the Operator before booking to check whether your dog will be accepted. Park / campsite owners reserve the right to refuse entry to any dog that is considered dangerous, even a cross-breed of a dangerous dog. If you are unsure that your dog may or may not be accepted onto a Park, We recommend that you do not consider this type of holiday with your dog. We cannot be held liable for a dog being refused entry onto a park.
15.3. The accommodation together with furnishings, utensils and other contents must be kept in a reasonable condition and left in that state at the conclusion of the holiday. All customers must pay a deposit on arrival of €200, or pay a non-refundable equipment damage waiver at time of booking. Wilful damage is not covered.
16.1. You should assume that everything you see or read on the website is protected by copyright unless otherwise stated and may only be used with Our prior written permission. Images are either the property of, or used with permission by, BreakFree Holidays Ltd.
17.1. The trademarks and logos displayed on the website are trademarks of BreakFree Holidays Ltd. Nothing contained on the website should be construed as granting any license or right to use any trademark displayed on the website without the prior written permission of BreakFree Holidays Ltd or a third party owning a trademark displayed on the website.
18.1. Haven offer: Save up to 30% on Easter breaks, is based on arrivals between 3 April - 17 April inclusive at selected parks. Offer ends 2nd December 2019.
18.2. Haven Offer: Save up to 50% on June and July midweek breaks, is based on a standard 2-bedroom caravan for 4 nights (Mon-Fri) at selected parks. Please note your extra saving is not combinable with this offer. Offer ends 2nd December 2019.
18.3 Haven Exclusive Offer: Black Friday Exlusive : March 2020 Spring night from only £59, based on a family of four sharing a Standard 2 bedroom holiday home for 4 night midweek (Mon - Fri) at selected parks. Please note your extra saving is not combinable with this offer. Offer ends 2nd December 2019
19.1. You agree that you have not relied on any verbal representation when making your booking.
19.2. No variation of these Booking Conditions shall be valid unless it is in writing and signed by or on behalf of Us and you.
19.3. The contract between You and the Park Owner/Operator is subject to English law and the English courts shall have exclusive jurisdiction in relation to any matters arising out of these Booking Conditions or the Booking.
19.4. In the case of any inconsistency with any Booking or any other form of communication between you and the Park Owner/Operator, the provisions of these Booking Conditions shall prevail unless expressly varied in writing and signed on behalf of BreakFree Holidays.
19.5. Any concession in these terms allowed by Us to you shall not affect the rights of BreakFree Holidays to enforce them at a later date. If in any particular case any of these Booking Conditions shall be held invalid or shall not apply to the Contract, the other Booking Conditions shall continue in full force and effect.